Complaints & Feedback

Maroochy Beach Gymnastics is committed to providing a safe, respectful and positive environment for all gymnasts, families, coaches and volunteers.

If you have a concern or complaint, we encourage you to raise it as soon as possible so that it can be addressed appropriately.

In most situations, the best first step is to speak directly with your coach about any class-related questions or concerns. If the matter cannot be resolved at that level, it can then be raised with the Head Coach or Club Manager.

 

For formal complaints, please complete the form below.

All complaints will be reviewed in accordance with the club’s Complaints Policy and handled confidentially where possible.

Please allow reasonable time for the club to review and respond to your submission.

 

Other Contact Options

If your matter relates to safeguarding, misconduct, or requires immediate attention, you may also contact:

Club Liaison
📧 [email protected]

Club Manager
📧 manager@maroochybeachgymnastics.com.au

 

Important

Maroochy Beach Gymnastics encourages respectful communication. Complaints submitted through this form should be made in good faith and provide as much relevant detail as possible to assist the club in reviewing the matter.

 

Submit a complaint

  Please use the form below to submit a complaint. 
 

Complaints & Feedback Form

If you would like to raise a concern or complaint with Maroochy Beach Gymnastics, please complete the form below. All submissions are reviewed by the Club Manager and Committee in accordance with the club’s Complaints Policy.

Are you submitting this complaint anonymously?
Your Name
If submitting anonymously, you may leave this blank
If submitting anonymously, you may leave this blank
If submitting anonymously, you may leave this blank
Relationship to the Club

Type of Concern

Please select the category that best describes your concern:
Escalation Pathway

Before submitting this form, have you raised the matter at the appropriate level? Note: Safeguarding or serious misconduct concerns may be raised directly through this form without following staged escalation.
Please describe the concern clearly and factually. (Include dates, times, names of individuals involved and what occurred.)
Witnesses (if applicable)
Immediate Safety Risk
Is this matter related to child safety?
What outcome are you seeking?
Declaration